Frequently Asked Questions
What is the native resolution for SENZ?
It is a native 1080p resolution & support up to 4K resolution projector.
Does SENZ comes with warranty?
Yes, it comes with 1-Year Limited Warranty. From the invoice date of the product(s). Warranty Terms
Can SENZ be mounted on ceiling?
Yes, it can be mounted on ceiling. There are 4 screw holes at every corner of the bottom of the SENZ.
Where can i check my product status?
The link will be sent to you via email upon you purchased the product, and on the link page you can look on the entire process until to your doorstep!
What is the Shipping Policy?
For PRE-ORDERS, a link will be provided upon on confirmation orders email to you, and that link page you can track on the entire process of the products until to your doorstep!
For READY STOCKS, please allow at least 3-5 working days for your product(s) to be shipped to you.
What is the minimum distance placement for this SENZ?
For best optimal screen size, minimum distance placement will be 1.9m.
What should i do, if i currently facing an issue with the product?
Don't worry, we are here to help! In an any unforeseen circumstances where you encounter any manufacturing defect, workmanship issue, you may scan QR code for warranty claim assistance. And our Customer Support team can further assist you via email communication.
Facing other issue and need helps? Submit a case below
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10am - 10pm
Saturday - Sunday
10am - 7pm
For support & sales queries:
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Headquarters / Warehouse Location:
INLAB SDN BHD
1-2-16, Cangkat Batu Maung 1, Southbay Plaza, 11960 Batu Maung, Penang, Malaysia.